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Autism Queensland

Contact Us

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Autism Queensland Helpline: (07) 3273 0000

Autism Queensland (AQ) provides free information and advice for autistic people, families, carers, educators, therapists, other professionals, and community members. Our team is available Monday to Friday, 8.30am to 4.30pm.

Whether youโ€™re looking for information, exploring support options, or unsure where to start, our team is here to listen, answer your questions, and help you understand what options may be available.

  • The AQ Helpline is free to access (fees may apply to access other AQ services).
  • Helpline availability may vary during school holidays, public holidays, and other season periods (contact us for more information).

Please note: AQ is not a crisis service and does not provide legal advice/support, mediation, funding, or psychiatry. If you or someone you know is in crisis and requires urgent support:

  • Call Triple Zero 000 in an emergency
  • Call Lifeline on 13 11 14 for crisis support.

What to expect when contacting AQ

  • Tell us what you need: Speak with an AQ Client Services & Support Consultant about your questions, circumstances, and the support youโ€™re looking for.
  • Start wherever you are: You donโ€™t need a referral, a diagnosis, or all the answers before contacting us.
  • Explore your options & find the right direction: Weโ€™ll provide information and advice, help you understand available supports, and discuss possible next steps, including any relevant AQ services.

On-demand support phoneline for educators

Educators and teachers across Queensland can contact the AQ Helpline for a targeted consultation, resources, or advice about a child’s behaviour and support needs within their setting.

This funded service is offered through the Kindergarten Inclusion, Positive Behaviour Guidance, and School Advisory services. To learn more about this service and other offerings available for Queensland educators, visit here or:

This service is proudly funded and supported by:

Locate an AQ centre near you

AQ operates Education & Therapy Centres across South-East Queensland, Central Queensland, Mackay-Whitsunday, and Far North Queensland. Centre opening hours may vary during school holidays, public holidays, and other seasonal periods (contact us for more information).

Careers & Employment

AQ is a community deeply passionate, connected, and committed to making a difference in the lives of autistic individuals, their families, and the communities supporting them. For current and upcoming career opportunities, please visit our Careers page.

For all enquiries relating to career opportunities, or to speak with our People & Culture team:

  • Email: [email protected]
  • Call the AQ Helpline to be transferred to our People & Culture team.

Feedback & Complaints

AQ welcomes all feedback. Your compliments, suggestions, and complaints are valuable to us and will help us improve and enhance our services. Click here to read further about our feedback handling processes and to submit your feedback.

Please call the AQ Helpline or email [email protected] if:

  • You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf.
  • You would like us to send you a feedback form.
  • You are not happy with how we have handled your feedback.

Finance & Accounts

For all enquiries relating to invoicing, receipting, accounts payable/receivable, payments, or to speak with our Finance & Accounts team:

  • Email: [email protected]
  • Call the AQ Helpline to be transferred to our Finance & Accounts team.

Media, Marketing, Fundraising, Partnerships & Donations

We are so grateful to all our donors, partners, and supporters! Visit our Get Involved section for ways you can help support AQ.

  • For all enquiries relating to media and marketing, please email: [email protected]
  • For all enquiries relating to donations, events, fundraising, partnerships, sponsorships, and philanthropy, please email: [email protected]

Or to speak directly with our Partners & Marketing team, call the AQ Helpline to leave a message and we’ll get back to you as soon as we can.

Workshops & webinars

For all enquiries relating to existing workshop bookings or cancellations, or to speak with our Professional Development & Parent Education team:

For all other AQ enquiries:

  • Email: [email protected]
  • Call the AQ Helpline to speak with an AQ Client Services & Support Consultant.

For all NDIS enquiries, please visit the NDIS website or call the NDIS hotline on 1800 800 110.