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Autism Queensland

Provide Feedback

We welcome all feedback

Your feedback, suggestions, compliments, and complaints are valuable to us and will help us to improve and enhance our services and supports for autistic Queenslanders.

We are committed to the proactive, transparent, fair and timely management of complaints and feedback. We recognises effective feedback management is integral to quality client service and values all feedback. Before submitting feedback, please visit our policies page to read our Client Service Charter, Complaints & Feedback Management Policy, Privacy Policy, and other important documentation.

Translating, interpreting, & advocacy support

If you need help translating, interpreting, communicating in another language, or using a TTY or relay service, you can contact:

An independent advocate can speak, act, or write on your behalf (if you choose to allow so). They can help you understand your options, express your wishes, and make decisions about your life. To find an independent advocate in your area, visit Ask Izzy.

Please note: The above services are not affiliated directly with Autism Queensland.

Important information

  • How we handle your feedback? We will always respond as quickly as possible. You can assist us by providing as much relevant detail as you can in your feedback submission. (Please note: sometimes feedback can be in relation to complex matters and we may have to speak to someone in a department who is handling your matter before we can respond).
  • Who else will know about my feedback? Your privacy and confidentiality will be respected and protected. If you donโ€™t want to provide your name, you donโ€™t have to, however if you do provide your name, you will not be discriminated against or disadvantaged in your dealings with us.
  • What do I need to tell you? To help us to respond quickly to your feedback we ask you provide as many specific details as you can on the feedback form. If you have a complaint please tell us tell us how you would like to see it resolved. We will endeavour to resolve your complaint as quickly as possible. We encourage you to attach any evidence or supporting documentation (e.g. letters, emails, or phone call logs) that may assist with your submission.
Feedback management process

You can contact us if you need assistance lodging your feedback submission or have any questions or concerns:

An interpreter, translator, or authorised independent advocate can talk to us on your behalf, if you choose so.

You can complete your feedback submission online or you can contact us if you would like us to send you a feedback form.

You can contact us if you are not happy with how we have handled your feedback.