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Autism Queensland

Feedback & Complaints

We welcome all feedback!

Queensland's peak autism body banner

Your feedback, suggestions, compliments, and complaints are valuable to us and will help us to improve and enhance our services and supports for autistic Queenslanders.

AQ does not provide legal advice, crisis support, mediation, funding, or psychiatry. Call Triple Zero 000 if you or someone you know is in an emergency or callย Lifeline on 13 11 14 for crisis support.

Autism Queensland (AQ) is committed to managing all complaints and feedback in a proactive, transparent, fair, and timely manner. If you need assistance submitting feedback, have any questions, or would like a printed feedback form, please contact us. We also encourage you to get in touch if you are dissatisfied with how your feedback has been managed.

Important feedback management information
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Your feedback will be managed in accordance with our Complaints & Feedback Management Policy. Before submitting feedback, please read this policy alongside our Client Service Charter and Privacy Policy. These documents, along with other important policies, are available on our policy page.

If you are making a complaint, please let us know how you would like it to be resolved. Providing as much relevant information and supporting documentation as possible will help us understand and respond to your concerns.

You will not be disadvantaged or treated unfairly for providing feedback. Your confidentiality will be respected and you may choose to remain anonymous when submitting feedback.


Identity-first language

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Autism Queensland recognises that language is personal and respects every person’s right to choose how they are described.

Where a person’s preference is unknown, we use identity-first language (e.g. ‘autistic person’) across our resources and communications. Where a person expresses a different preference, we aim to use their chosen terminology. Some previously published materials may use different language and will be updated as part of our ongoing review processes.

In diagnostic, clinical, and formal contexts we may use the term ‘Autism Spectrum Disorder’ (ASD), consistent with the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, Text Revision (DSM-5-TR) and Australia’s National Guideline for diagnosing autism.

Translating, interpreting, & advocacy support

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You may choose to access independent translation, interpreting, or advocacy services to support communication with Autism Queensland:

  • TIS National provides translation and interpreting services.
  • Access Hub provides communication support through the National Relay Service, including Type & Listen.
  • Ask Izzy helps you find independent advocacy services that can support you to you understand your options, communicate your wishes, and make informed decisions when accessing services.