Autism Queensland welcomes all feedback
Your compliments, complaints and suggestions are valuable to us and will help us to improve and enhance our services.
Click here to read Autism Queensland’s Client Service Charter that outlines your rights, how you will be treated and what you can expect from us.
How we handle your feedback
We will always respond as quickly as possible and you can assist us by providing as much relevant detail as you can when you first contact us via the form below. Please note that sometimes feedback can be in relation to complex matters and we may have to speak to someone in a department who is handling your matter before we can respond.
Who else will know about my complaint?
Your privacy and confidentiality will be respected and protected. If you don’t want to provide your name, you don’t have to, however if you do provide your name, you will not be discriminated against or disadvantaged in your dealings with us.
What do I need to tell you?
To help us to respond quickly to your feedback we ask you to provide as many specific details as you can on the feedback form. If you have a complaint please tell us tell us how you would like to see it resolved. We will endeavour to resolve your complaint as quickly as possible. You should also include details of any letters that you may have sent or received from us as well as your recollection of any phone calls or other discussions you have had with Autism Queensland staff about the matter.
Click here to read more about our complaints process.
Please contact us if:
- You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf
- You would like us to send you a feedback form
- You are not happy with how we have handled your feedback.