Please ensure Javascript is enabled for purposes of website accessibility Skip to content

About us

smiley young kid playing


Following are links to Autism Queensland’s governance policies. Please click on those of interest to read the full policy.

If you require any assistance or further information about these policies and/or procedures please contact us on (07) 3273 0000 or email: [email protected]

If you need translating or interpreting services, you can contact:

  • Translating and Interpreting Service 131 450 or TTY 33 677
  • The National Relay Service on 1800 035 544

You can also ask for help and support from an independent advocate:

  • An independent advocate is someone who can speak, act, or write on your behalf.

  • Their job is to make sure you have choice and control over decisions in your life.

  • You can search for an independent advocate via AskIzzy.

Cancellations, Non-Attendance & No-Shows

Autism Queensland (AQ) understands there are times when planned sessions cannot go ahead. Costs are incurred by AQ regardless of whether a client attends a session. This policy aims to minimise the negative effect on both AQ and its clients when a session is cancelled.


Cancellation & No-Show Policy & Procedure


Cancellation & Non-Attendance Policy & Procedure (Training & Professional Consultation Services)


Child & Client Safeguarding/Protection

Child Safeguarding

Autism Queensland (AQ) supports the active participation of children in our organisation. We want children and young people who participate in our programs, services and school to have a safe and happy experience. We listen to children’s views, respect what they say and involve them when we make decisions, especially about matters that will directly affect them.

Autism Queensland is committed to ensuring all children engaged in AQ services, facilities or activities are protected from harm and abuse. For more information, please read our Child Safeguarding Policy and our two Child Protection (School and Non-School) Procedures.

Child Safeguarding Policy
Child Protection (Non-School) Procedure
Child Protection (School) Procedure

Client Safeguarding and Protection (Adults)

Autism Queensland supports the active participation of our adult clients in our organisation. We want all those who participate in our programs and services to have a safe, enjoyable and fulfilling experience. We listen to clients’ views, respect what they say and involve them when we make decisions, especially about matters that will directly affect them.

Client Safeguarding (Adult) Policy


Client Protection (Adult) Procedure


Client Diversity & Inclusion

The purpose of this policy is to outline Autism Queensland’s commitment to supporting diversity and ensuring access and inclusion for all clients.


Client Rights

The purpose of this Policy is to outline Autism Queensland’s (AQ) commitment to supporting the legal and human rights of its clients and ensure they are able to exercise those rights outlined in relevant legislation.



Client Service Charter

The Client Service Charter outlines your rights, how you will be treated and what you can expect from Autism Queensland (AQ). It also sets out your responsibilities and how you can give us feedback on any aspect of our service. Clients will be made aware of this Charter upon contracting AQ’s services.


Complaints & Feedback Information

Autism Queensland (AQ) is committed to the proactive, transparent, fair and timely management of complaints and feedback. AQ recognises effective feedback management is integral to quality client service and values all feedback.

Complaints & Feedback Management Policy



Complaints & Feedback Management Guidelines – AQ School


Discontinuation or Suspension of Services

This policy applies to any person who accesses services provided by Autism Queensland (AQ), their family members and other support personnel, as well as all employees of AQ.

VIEW POLICY & Procedure

Incident Information

Autism Queensland is committed to providing high quality services to our clients, but sometimes incidents happen while those services are being provided. When they do, we want to ensure incidents are reported, managed effectively, and resolved.



Autism Queensland respects the privacy of all clients, families, donors, business partners, employees and online users, and is committed to safeguarding the personal information provided to us.

Further general information is available from the Office of the Federal Privacy Commissioner.

Privacy Policy


Privacy Policy – Easy-Read Document


Risk Management Strategies

The purpose of the Child and Youth Risk Management Strategy and the Client (Adult) Risk Management Strategy is to eliminate and minimise risk and to ensure the safety and wellbeing of all Autism Queensland clients, including school students.

Child & Youth Risk Management Strategy
Client (Adult) Risk Management Strategy

Sun Safety

AQ recognises the importance of health and safety of the clients in our care and are committed to providing a safe and accountable procedure for sun protection.



The purpose of this Policy is to provide for employees and other disclosers to raise concerns regarding any misconduct, improper state of affairs or circumstances (including corrupt, illegal or unethical conduct) without fear of reprisal, victimisation or discrimination.


If you require more specific details regarding Autism Queensland’s policies and procedures email: [email protected].