Autism Queensland Helpline: (07) 3273 0000
Autism Queensland (AQ) provides free information and advice for autistic people, families, carers, educators, therapists, other professionals, and community members. Our team is available Monday to Friday, 8.30am to 4.30pm.
Whether you’re looking for information, exploring support options, or unsure where to start, our team is here to listen, answer your questions, and help you understand what options may be available.
- The AQ Helpline is free to access (fees may apply to access other AQ services).
- Helpline availability may vary during school holidays, public holidays, and other season periods (contact us for more information).
- Email us: [email protected]
Please note: AQ is not a crisis service and does not provide legal advice/support, mediation, funding, or psychiatry. If you or someone you know is in crisis and requires urgent support:
- Call Triple Zero 000 in an emergency
- Call Lifeline on 13 11 14 for crisis support.
Corporate contacts & information
Corporate office postal address:
Autism Queensland Ltd
PO Box 354, Sunnybank QLD 4109
Corporate contacts:
- Careers & employment: [email protected]
- Finance & accounts: [email protected]
- Media & marketing: [email protected]
- Fundraising & partnerships: [email protected]
All other enquiries:
- Email: [email protected]
- Call the AQ Helpline to speak with an AQ Client Services & Support Consultant or be directed to a service or department you need assistance with.
Feedback & Complaints
AQ welcomes all feedback. Your compliments, suggestions, and complaints are valuable to us and will help us improve and enhance our services. Click here to read further about our feedback handling processes and to submit your feedback.
Please call the AQ Helpline or email [email protected] if:
- You need assistance to lodge your feedback, including an interpreter or someone authorised to speak on your behalf.
- You would like us to send you a feedback form.
- You are not happy with how we have handled your feedback.
On-demand support phoneline for educators
Educators and teachers across Queensland can contact the AQ Helpline for a targeted consultation, resources, or advice about a child’s behaviour and support needs within their setting.
This funded service is offered through the Kindergarten Inclusion, Positive Behaviour Guidance, and School Advisory services. To learn more about this service and other offerings available for Queensland educators, visit here or:
- Email: [email protected]
- Call the AQ Helpline.
This service is proudly funded and supported by:
Translating, interpreting, & advocacy support
If you need help translating, interpreting, communicating in another language, or using a TTY or relay service, you can contact:
- Translating and Interpreting Service (TIS National): Call on 131 450
- National Relay Service (NRS): Call on 1800 035 544
- TTY (Type & Listen) Service
An independent advocate can speak, act, or write on your behalf (if you choose to allow so). They can help you understand your options, express your wishes, and make decisions about your life. To find an independent advocate in your area, visit Ask Izzy.
Please note: The above services are not affiliated directly with Autism Queensland.
Autism Queensland Limited (ABN 79 253 351 418) is a registered charity with the Australian Charities and Not-for-profits Commission (ACNC) and a registered NDIS provider. Read more about our NDIS services and information, or view our ACNC charity registration. For NDIS-specific enquiries, visit the NDIS website or call the NDIS helpline on 1800 800 110.
